Returns & Exchanges

At Lush Hair, we want you to love your locks; if you are not completely satisfied, we offer a 30-day return period for all unopened and unused products in their original packaging. Please ensure the hygiene seal remains intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the unused hair products in their original box, ensuring the hygiene security seal is unbroken and all accessories are included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the return, your refund or store credit will be processed within 5-7 business days.